Nagavai FAQ — All Your Questions Answered Right Here

No. Under Nagavai's policy, each person may operate only one account. Any attempt to open multiple accounts using the same mobile number or email will result in all accounts being terminated and all balances forfeited.

Yes, though certain conditions apply. To change your mobile number, your KYC verification must be complete and you must submit a request to Nagavai support. For security purposes, this process may take 24–48 hours.

Yes. If you wish to close your account for any reason, please contact support. Make sure to withdraw your full balance before closing the account. Self-exclusion is also available under our responsible gaming policy.

Providing false or inaccurate information during registration may cause issues at the KYC verification stage and could result in withdrawal holds. To correct your details, submit a request to support with supporting documents. Deliberate misrepresentation may lead to account termination.

Nagavai is strictly for users aged 18 and above. A date of birth is required at registration, and a National ID may be requested during verification. Accounts found to belong to minors will be closed and balances forfeited.

A referral code can only be entered at the time of registration — it cannot be added afterward. Using a referral code will earn a special bonus for both you and the person who shared the code. Full bonus details are available on the Promotions page.

For security reasons, Nagavai supports only one active session at a time. Logging in on a new device will automatically end your previous session, and a notification will be sent to your registered number.

Contact Nagavai support immediately and request that your account be suspended. Your identity will be verified and your account recovered. For future protection, enable OTP login and use a strong password.

OTPs sent by Nagavai are valid for 5 minutes. If unused within that time, you will need to request a new one. Each OTP can only be used once.

Never. No Nagavai staff member or support agent will ever ask for your password, OTP, or payment PIN. If anyone requests this information, it is a scam — disconnect immediately and report it to us.

The minimum deposit on Nagavai is just BDT 200. Maximum limits vary by payment method. Via bKash and Nagad, you can deposit up to BDT 50,000 per day; bank transfers allow even higher amounts.

Deposits are usually credited instantly. If your balance has not updated within 5 minutes, please contact support with your payment transaction ID. We will resolve the issue within 15 minutes.

No. Nagavai requires that all deposits be made from an account registered in your own name. Third-party deposits are not accepted; any such transactions will be reversed or may result in account suspension.

Nagavai does not charge any additional fees on deposits. However, your mobile banking provider (bKash, Nagad, etc.) may deduct a small charge — this is the provider's own fee and is not set by Nagavai.

Yes. You can make deposits on Nagavai anytime — 24 hours a day, 7 days a week. Occasional brief downtime may occur for system maintenance, and advance notice will be provided in such cases.

The minimum withdrawal on Nagavai is BDT 500. The maximum amount depends on your account level and KYC verification status. VIP members are eligible for higher withdrawal limits.

Withdrawals are typically rejected for the following reasons: incomplete KYC verification, unmet bonus wagering requirements, or a mismatch in the payment account name. You will receive a message stating the reason for each rejection. Simply resolve the issue and submit a new request.

No. Bonus funds are subject to wagering requirements before they can be withdrawn. For example, a 100% bonus typically carries a wagering requirement of 15–30x. Once the requirements are met, any winnings from the bonus can be fully withdrawn.

Nagavai generally does not charge withdrawal fees. However, a small processing fee may apply if you exceed a set number of withdrawals per month. Full details on the withdrawal policy can be found in your account settings.

A wagering requirement is the number of times you must place bets before you can withdraw bonus funds. For example, a 15x wagering requirement on a BDT 1,000 bonus means you must wager a total of BDT 15,000. The wagering conditions for each bonus are clearly stated on the promotions page.

Nagavai's cashback bonus is awarded on a weekly or monthly basis. You receive a fixed percentage of your total losses during the period — typically 5–10% — back as cashback. Wagering requirements on cashback are relatively low.

Typically, only one bonus can be active at a time. You must complete the wagering requirements of your current bonus — or cancel it — before activating a new one. Some special offers may allow multiple bonuses to be held simultaneously.

VIP points are earned automatically on every bet — typically 10 points for every BDT 1,000 wagered. Accumulated points can be redeemed for bonuses, free spins, or cash rewards. The more points you earn, the higher your VIP tier.

All games on Nagavai use certified RNG (Random Number Generator) technology audited by independent third parties. RTP (Return to Player) statistics are published for every game. We comply with international fair gaming standards.

Live betting — also known as in-play betting — lets you place bets in real time while a match is in progress. Odds update moment by moment, with new betting options available every ball in cricket and every minute in football. Quick decisions are key.

Yes. All games on Nagavai are fully mobile-friendly and run smoothly on both Android and iOS devices. For the best experience, download the Nagavai app — though you can also play directly in your mobile browser.

All game data is saved on Nagavai's servers. If you get disconnected, you can resume exactly where you left off. If you believe a bet was lost due to a connection issue, contact support with a screenshot.

You will generally need a clear photo or copy of your National ID (NID) or passport, along with a selfie holding the ID document. In some cases, a mobile banking statement may also be requested.

KYC verification is normally completed within 24–48 hours. Submitting clear, accurate documents will speed up the process. If any documents are incomplete or unclear, you will be asked to resubmit them.

Yes. All documents uploaded to Nagavai are stored with the highest level of security. We comply with international data protection standards and never share your personal information with third parties.

You can set your own daily, weekly, or monthly deposit limits under the "Responsible Gaming" tab in your account settings. Reducing a limit takes effect immediately; increasing one requires a 7-day waiting period.

Nagavai's 24/7 support team is always here for you. Visit the Responsible Gaming page for in-depth guides and resources. Remember — asking for help is a sign of courage, not weakness.