nagavai | Privacy Policy and How We Protect Your Data

1. Introduction & Scope

Nagavai is an international online gaming and betting platform. We serve players from Bangladesh and various other regions. This Privacy Policy applies to our website, mobile app, and all digital services.

Nagavai adheres to international data protection standards. We believe every user's data belongs to them — we use it only temporarily and solely to provide our services.

This policy applies equally across all Nagavai services.
Third-party links and services are governed by their own privacy policies.
Nagavai does not provide services to anyone under 18 years of age.

2. What Information We Collect

Nagavai Only the information required to deliver our services is collected. We do not gather any unnecessary or excess data. Details are provided below:

Type of Data	Example	Reason for collection
Contact Information	Name, mobile number, date of birth	Account Creation & Identity Verification
Contact Details	Email address	Sending Important Notifications
Payment Information	BKash/Nagad number, bank details	Transaction processing & verification
Identity Verification	National ID Number	AML Compliance & Age Verification
Activity Data	Betting history, game logs	Service improvement & dispute resolution
Device Information	IP address, browser information	Security & Fraud Prevention

We never collect or store your full payment card number, CVV, or bank password.

3. How Information Is Collected

Nagavai We collect data through various methods — always with your knowledge and consent.

Directly from you: During registration, profile setup, and when contacting support.
Automatically: Technical information collected via cookies, web beacons, and log files.
From payment providers: Limited payment information for transaction verification.
From identity verification services: For document verification during the KYC process.
From public sources: In limited cases, to detect fraud or unlawful activity.

4. Purposes of Data Use

Nagavai Collected information is used for the following purposes. Only the data necessary for each specific purpose is used.

Account creation, management, and service delivery.
Processing deposits & withdrawals and verifying transactions.
Personalizing bonus and promotional offers.
Prevention of fraud, money laundering, and other illegal activities.
Customer support & dispute resolution.
Platform security and technical improvements.
Fulfilling legal obligations and regulatory reporting.
Sending important service updates and security-related notices.

Marketing Communications: If you no longer wish to receive promotional emails or messages, let our support team know at any time. We will act on your request promptly.

5. Data Sharing & Disclosure Policy

Nagavai Your personal data is never sold or rented. However, in certain limited circumstances, information may be shared with third parties — strictly as needed to deliver our services.

Payment Providers: bKash, Nagad, Rocket — used solely to process transactions.
Identity Verification Services: For KYC and AML compliance.
Technology Partners: Service providers that support platform operations — bound by strict confidentiality agreements.
Legal Authorities: In cases of court orders or legal obligations.

We never sell or share your data with marketing companies, advertisers, or data brokers.

6. Technical Data Security Measures

Nagavai Industry-leading technology and processes are used to keep your data safe.

SSL 256-Bit Encryption

All data transfers are encrypted.

Two-Factor Authentication (2FA)

An additional layer of security for your account.

Secure Data Centers

Server infrastructure built to international standards.

Regular Security Audits

Regular audits conducted by independent experts.

7. Cookies & Tracking Technologies

Nagavai Cookies and similar technologies are used to enhance your browsing experience. Cookies are small text files stored on your device.

We use the following types of cookies:

— essential for login sessions and security.

— to understand platform usage statistics.

— to remember your preferences.

You can disable cookies in most browsers — however, doing so may affect certain features.
We do not use third-party advertising tracking cookies.

8. Your Rights Regarding Your Data

NagavaiAt -, you have specific rights over your personal data. These rights are established on the basis of international data protection principles.

1

Right to Access

You have the right to know what information we hold about you and to receive a copy of it.

2

Right to rectification

The right to request correction of inaccurate or incomplete information.

3

Right to Erasure

The right to request deletion of your data under certain circumstances.

4

Right to Restrict Processing

The right to request restriction of how your data is used in certain circumstances.

5

Right to Data Portability

The right to receive your data in a structured, portable format.

6

Right to Object

The right to object to your data being used for marketing purposes.

To exercise these rights, please contact our support team. We will respond within 30 days.

9. Data Retention Period

Nagavai Your data is never held longer than necessary. Different types of information are retained for varying periods based on service needs and legal requirements.

Account Information: For the duration the account remains active, and up to 5 years after closure.
Transaction records: Up to 7 years as required by legal obligation.
KYC / Identity Documents: Up to 5 years after account closure.
Log Data: Automatically deleted after 1 year.
Cookies: Session cookies expire when the browser is closed; persistent cookies expire in 30–365 days.

10. Protection of Minors' Data

Nagavai-'s services are strictly for users aged 18 and above. We do not intentionally collect any information from minors. If anyone registers using a false age, their data will be deleted immediately upon discovery and their account will be terminated.

If you believe a minor is using Nagavai, please notify our support team immediately.

11. Changes to the Privacy Policy

Due to changes in law, technology, or our services over time Nagavai This Privacy Policy may be updated from time to time. The date of the latest update will be published on this page following any changes.

For significant changes, notifications will be sent via email or through the platform.
Continued use of the service after any changes will be considered acceptance of the updated policy.
If you do not agree to the updated policy, please contact support to close your account.

12. Privacy-Related Contact

For any questions, concerns, or complaints regarding our Privacy Policy NagavaiContact -'s support team. We're always ready to help.

Email Support

[email protected]

Live Chat

Bengali-language support is available 24/7.

We typically respond to privacy-related requests within 30 business days.

Nagavai Privacy Policy — Our Full Commitment to Protecting Your Data